Frequently Asked Questions — Bajili

You must be at least 18 years old — or the higher minimum age required by the operator's licence jurisdiction — to register and use Bajili. This is a strict requirement. If you are found to be under the required minimum age at any point, your account will be immediately closed, any winnings will be voided, and deposited funds may be returned subject to verification. Bajili does not knowingly permit minors to access any gambling service.

Bajili requires a government-issued photo ID — typically your CNIC (Computerised National Identity Card), passport or driving licence — along with a proof of address document such as a recent utility bill or bank statement. If you are making deposits via a bank account, you may also be asked to provide proof of that payment method. Verification is handled securely and documents are retained in line with the Privacy Policy.

No. Each individual is permitted only one registered account on Bajili. Creating duplicate accounts — whether under your own name or using another person's details — is a breach of the Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you have accidentally created a second account, contact Support immediately to have it closed.

Click the "Forgot Password?" link on the login page and enter the email address registered to your account. You will receive a password reset link by email within a few minutes. If the email does not arrive, check your spam or junk folder. For security reasons, password reset links expire after a limited period. If you continue to have trouble accessing your account, contact Support via Live Chat.

Available payment methods are displayed in the cashier at the time of deposit. For contextual reference, Pakistani players may be familiar with services such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah. These names are listed for familiarity only — Bajili does not claim that any of these providers endorses or officially supports gambling transactions. You must check your chosen provider's own terms before initiating a deposit.

Minimum deposit amounts vary by payment method and are displayed in the cashier before you confirm any transaction. Amounts are shown in PKR for Pakistani users. Bajili recommends starting with a deposit amount you are comfortable treating as an entertainment budget — not money needed for essential expenses. Always check the current minimum in your cashier, as limits may be updated from time to time.

Withdrawal processing times depend on the payment method selected and your KYC verification status. Withdrawals are not processed until identity verification is complete. Once approved, processing typically takes between one and five business days depending on the payment channel. Bank transfers may take slightly longer than e-wallet methods. You can track the status of pending withdrawals in your account transaction history.

Withdrawals may be held for several reasons: your KYC verification is incomplete or documents are pending review; there is an active bonus wagering requirement on the funds you are trying to withdraw; the withdrawal amount is below the applicable minimum; or an automated compliance review has flagged the transaction. Check your account notification centre for details. If the reason is unclear, contact Support via Live Chat for a full explanation.

Bajili displays account balances and transaction amounts in PKR for Pakistani users, making it straightforward to track deposits and withdrawals in a familiar currency. Where a payment method processes in a different base currency, the applicable conversion rate is shown in the cashier before you confirm the transaction. There are no hidden currency conversion fees beyond what is disclosed at the time of payment.

Bajili's sports betting section covers a wide range of cricket markets, including Pakistan national team matches, PSL T20 fixtures, ICC tournaments (World Cup, Champions Trophy, T20 World Cup), bilateral series and domestic competitions. Markets typically include match winner, top batsman, total runs, over/under and in-play live betting. Availability of specific markets depends on the event schedule and is confirmed in the sportsbook at the time of betting. No outcome is guaranteed.

RTP stands for Return to Player — it is a percentage figure that describes, over millions of game rounds, how much of total wagered amounts a slot or casino game theoretically returns to players. For example, a slot with 96% RTP theoretically returns PKR 96 for every PKR 100 wagered over time. RTP is a long-run statistical figure and does not predict results in any individual session. It is published in the game's information panel and is set by the game studio, not by Bajili.

The live casino section streams real-time table games — including Baccarat, Blackjack, Roulette and game show formats — hosted by professional dealers via high-definition video. You place bets through an on-screen interface while watching the action live. Games run on Pakistan Standard Time (PKT/UTC+5) scheduling so you can plan your sessions around your day. A stable internet connection is recommended for the best experience; mobile play is fully supported.

All slot games and RNG (Random Number Generator) casino games available on Bajili are sourced from licensed third-party game studios. These studios are subject to independent auditing of their RNG systems by recognised testing laboratories. The games operate with certified random outcomes — results are not influenced by previous rounds, bet sizes or account status. RTP figures and variance information are available in each game's details panel.

Yes. Bajili is built mobile-first, meaning the full platform — including sports betting, live casino, slots, account management and the cashier — is fully accessible from smartphones and tablets without downloading a dedicated app. The site adapts to your screen size automatically. For the best experience on Android or iOS, use a current-version browser such as Chrome or Safari with a reliable data or Wi-Fi connection.

The Bajili welcome bonus rewards new players who make a qualifying first deposit. The bonus amount is credited to your account as bonus funds, which carry a wagering requirement — meaning you need to wager the bonus (or the combined deposit and bonus amount) a specified number of times before the resulting balance becomes withdrawable. Full terms, including the minimum deposit, eligible games and validity window, are published on the promotion's dedicated page. No guaranteed winnings are implied.

A wagering requirement specifies how many times you must wager your bonus funds (or your deposit plus bonus) before a withdrawal is permitted. For example, a 30x wagering requirement on a PKR 1,000 bonus means you need to place a total of PKR 30,000 in eligible bets before that bonus converts to withdrawable cash. Different games contribute at different rates — slots often contribute 100%, while table games may contribute less. The exact rates are listed in each promotion's terms.

No. Bonus funds and any winnings generated from them are not withdrawable until the applicable wagering requirement is fully met within the validity window. If you request a withdrawal before completing the requirement, the bonus funds and associated winnings will typically be removed from your balance and the withdrawal will be processed for the real-money portion only. Check the specific promotion terms for details, as individual offers may vary.

Bonus funds may be voided if: the wagering requirement was not completed within the validity window; prohibited gameplay patterns were detected (such as low-risk wagering strategies designed to exploit bonus terms); multiple accounts were used to claim the same offer; or the KYC process revealed information inconsistent with the registration data. Bajili's compliance team reviews all cases before action is taken. If you believe a bonus was removed in error, contact Support to request a review.

All data transmitted between your device and Bajili's servers is encrypted using TLS/HTTPS. Account passwords are stored using industry-standard one-way hashing — they are never stored in plain text. Access to personal data is restricted internally on a need-to-know basis. Bajili does not sell your personal data to third-party advertisers. Full details of how your data is collected, used and protected are available in the Privacy Policy.

Bajili offers a full suite of responsible gambling tools: deposit limits (daily, weekly, monthly); loss limits; session time limits; reality check alerts; cooling-off periods (24 hours up to 6 weeks); and self-exclusion (minimum 6 months, up to permanent). All tools are free, available to every account holder, and can be activated through your account settings or via Live Chat. Reductions and cooling-off periods take effect immediately; increases require a review period. Full details are on the Responsible Gambling page.

Contact Bajili Support via Live Chat or email at [email protected] and request a self-exclusion. Choose a period — 6 months, 1 year, 2 years, 5 years or permanent — and the restriction takes effect immediately. During self-exclusion, your account is closed to all gambling activity. Any real-money balance will be returned to your registered payment method after verification. Bonus funds are forfeited. For broader support, resources such as GamCare (gamcare.org.uk) and Gamblers Anonymous (gamblersanonymous.org) are available internationally.